Booking Policies
We require a valid credit card, cell phone number and email address be provided at the time of booking any new appointment.
Cancellations
Cancelling your appointment on short notice often prevents us from rebooking the time we had reserved for you. This will result in you being charged full or partial price for the service booked.
Cancellation fees are as follows:
Late Cancellation fee: providing less than a 24 hour notice will result in you being charged 50% of the booked appointment price (rescheduling with less than 24 hours notice is treated as a cancellation of the existing appointment and new appointment booking)
No Show fee: providing less than a 2 hour notice will result in you being charged 100% of the booked appointment price
Continued cancellations may result in a late cancellation fee or no show fee regardless of how much notice is given.
Rescheduling
We understand that sometimes schedule adjustments are necessary. You must provide at least a 24 hour notice of any change needed to your booked appointment or a fee may be applied. We will do our best to accommodate your needs.
Continued rescheduling may result in a late cancellation fee or no show fee regardless of how much notice is given.
Late
Life happens, we get it. Sometimes we are late due to circumstances out of our control. Even still, tardiness impacts the other customers who follow you and our stylists. If we start late, it’s likely we end late.
If you are late to your appointment, our ability to perform your service to our standards may not be possible in the remaining time. Upon your arrival, the stylist will assess their ability to complete the requested service in the time remaining. This may result in a partial service or no service at all. Regardless of this decision, you will be charged 100% booked appointment price.